#ContactUs

#Shipping

  • Hashtag Leatherworks provides free shipping via USPS within the Contiguous United States. For other shipping options please contact us at hashtagleatherworks@gmail.com .

  • While Hashtag Leatherworks strives to maintain its 10 business day average time-to-ship we make no guarantees and will accept no liability nor honor any claim towards ruminative action stemming from a longer than average time-to-ship. (Time-to-ship refers to the time period between the order placement and the handing of the product over to the carrier for transport.)  Products are handmade and often customized and we will get your products out as soon as possible. Handcrafted means quality and we work hard to bring you both fast shipping and quality products.

  • Hashtag Leatherworks will ship to any physical address in the United States. Hashtag Leatherworks will not ship to P.O. Boxes and may ship outside of the US if contacted by email first.

  • Hashtag Leatherworks' carrier is USPS and all shipping will be competed through them unless otherwise specified.  All build and ship times are counted in business days only and correspond with those of USPS our preferred carrier. Hashtag Leatherworks honors all holidays honored by our preferred carrier and follows an M-F work week.

#ReturnPolicy

  • The customer may be allowed to return product within 15 business days of original purchase date, depending upon Hashtag Leatherworks stock levels of said product at the time of return.

  • Product must be in original packaging, including all parts and all accessories.

  • Product must be unused and in original condition.

  • RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER.

  • Upon receipt of product, Hashtag Leatherworks shipping personnel will review and inspect to ensure no visible damages, defects, or alterations (cut). If found, customer will be notified and must decide if said product needs to be shipped back to customer (at their expense) or discarded. Written authorization must be provided to discard (email is sufficient).

  • Credit will be refunded/applied via Paypal.

  • Hashtag Leatherworks reserves the right to assess the condition and age of returned product prior to authorizing a credit. This may result in a credit being denied.

Care Instructions: 

Although most leather gets better with age, you may clean your leather from time to time.  A lightly wet cloth/t-shirt is the best method, and the leather should then be air dried.  Polishes are used to improve shine (sometimes add color) whereas conditioners are used to rehydrate your leather and protect you leather from drying out and cracking.  In either case, if you choose to use a leather product make sure to do your research and read product labels for likely outcomes. ALWAYS test a small section of your leather prior to use. *Hashtag Leatherworks, LLC is not responsible for the results of leather products being applied by a customer. 

Try to avoid excessive cold which can cause a ghosting/opaqueness appearance on the finish and avoid excessive heat which can cause color transfer of waxes and oils to another object while hot.  In both situations bring leather back to a room temperature and wipe with a dry cloth if necessary. Be mindful of the weather and try to avoid your leather getting excessively wet.  If it does get wet, try to dry it at room temperature.  Leather needs to breath so it does not rot or mildew.  If storing your product, consider a breathable, low nap, fabric bag or household item such as a pillowcase.      

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